Conflict services
We support organizations, groups, and individuals in finding alternative and peaceful results when conflict and disagreement naturally arises.
We’re here for courageous conversations.
Every situation is unique and so are our responses. We focus on helping you find harmony with others. That said, these categories best describe our conflict services:
Restorative Facilitation
This principled approach supports people and groups in finding positive ways forward when conflict has become an issue. Conflict can be things like negative interactions, disagreements, harmful incidents, or clashes resulting in disconnected relationships at work. The goal is to help people address conflict to move and forward in healthy ways. This process is non-adversarial, in good faith, and adheres to the pillars of restorative approaches. This is also helpful when groups are experiencing difficulty making a decision or are struggling after a decision has been made. Final reporting can be a piece of this intervention.
Restorative Investigation
This is helpful when allegations of harm have been made and leaders need to respond. In this process the standard tenets of investigation are met but with added focus and care for the impacts and needs of people involved. The goal is to help people address conflict and move forward in healthy ways while also delivering formalized reporting on the situation. This is an excellent replacement for legal intervention or traditional investigation when conflict is interpersonal. Our specialty is mending disconnected relationships.
Restorative Response to Workplace Sexual Harassment
Given the sensitive nature of these situations, the conditions must be right for this kind of intervention. The goal is to help people address the harm of sexual harassment and find safe ways to move forward. The needs of those harmed are most important and we work with everyone involved to find healthy ways forward. These cases may involve restorative investigation or formalized reporting. Shila is trained in trauma-informed approaches and the restorative approach ensures that consent is front and centre for everything that happens.
Conflict Coaching
Personalized 1:1 Conflict Coaching offers a safe environment to openly discuss the conflict you are facing. Our coaching methodology assists you in creating clear and actionable plans during challenging situations. In a world where conflicts are inevitable, having a trusted voice you can turn to becomes essential. Sessions are tailored to meet your needs. Some of the things we may cover include: strategizing for crucial conversations with clients or employees, preparing for inevitable yet necessary changes, easing the pains of leadership and resolving team disconnects, cultivating balance and resilience amidst high-stress periods, and mastering the art of navigating difficult relationships. Book a 1:1 Conflict Coaching session now and say yes to creating positive changes in your professional and personal life.
We also facilitate debrief circles.
We’ve noticed that there is immense benefit in taking time to debrief difficult situations as a group. We are honoured to support communities in this way. When groups are faced with instances of harm or difficult situations the focus is typically on organizational needs, and while this is important and necessary, debrief circles give individuals a chance to process what happened, identify what is needed to move forward in a good way, and allows communities to reconnect in shared understanding and care. Importantly, leaders get the chance to hear first hand what is needed in terms of next steps.
A restorative approach brings
CONNECTION · TRUST · UNDERSTANDING · HEALING
There are also some great perks:
Cost-Effective
Not only is this more affordable than adversarial legal routes, but it creates sustainable outcomes so that you avoid the same conflict in the future.
Timely
A restorative approach is faster than traditional legal or bureaucratic responses. Letting conflict linger increases the chance of it escalating. We are ready to work with you.
Confidential
Restorative Approach is here to support you every step of the way with all things remaining private.
Conflict costs.
When our relationships aren’t healthy our colleagues, clients, and communities are negatively impacted. Avoiding or failing to address workplace conflict only increases the chance of the issues escalating. Our mission is clear: we believe that if we take time to care for each other, our world will transform.
We support you in shifting:
From legal liability mindset to taking responsibility and accountability
From conflict in governance to a connected team and community
From risk management to accepting vulnerability within and beyond the organization
From protection and defence to responding compassionately and transparently
From damage control to resolutions that are felt and formalized for all parties
From unhealthy workplace culture to (re)building trust, empathy and compassion
